Privacy Policy

This Privacy Policy (“Policy”) forms an integral part of the Terms of Use (“Terms”) provided on this Website (www.nibhacare.com). In addition to the Terms, NibhaCare (“NibhaCare”, “We”, “Our”, “Us”, or “Company”) is committed to protecting your privacy and ensuring the security of the personal and medical information you share with us.

Authorized representatives of NibhaCare, on a strict need-to-know basis only, may use any information received from you or a registered medical practitioner authorized by you. We continuously review our systems and data to ensure your information is handled with appropriate safeguards. Any user who disagrees with this Policy is requested to leave the website immediately. Continuing to use the website implies your consent to this Policy.

1. Purpose

a) This Privacy Policy applies to your use of our domain www.nibhacare.com, which is owned and operated by NibhaCare, a healthcare institution providing hospital, diagnostics, and wellness services (collectively referred to as the “Website” or “Platform”).

b) The Website facilitates information about our hospital, departments, medical professionals, health packages, and enables patients to make appointments, access teleconsultation, and contact our support team (collectively, “Services”).

c) We have implemented reasonable security practices and procedures to safeguard all personal and health-related data you share with us. However, due to inherent vulnerabilities of the internet, we cannot guarantee absolute security of your transmitted data.

d) By accepting this Policy, you understand and agree to the collection, storage, use, and disclosure of your information as described herein. This Policy applies to all current and former visitors, patients, and users accessing the Website.

e) This Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Consent

By using our Website, you expressly consent to NibhaCare’s collection and use of your information as described in this Policy. If you do not agree, please discontinue use of the Website.
You may withdraw your consent at any time by contacting us (details below), but withdrawal may affect our ability to provide certain services.

3. Information We Collect

We may collect the following categories of information:

a) Personal Information:
Information that identifies you as an individual, such as:

Full name
Contact details (address, email, phone number)
Gender, age, and date of birth
Identification proof (where applicable)
Appointment or enquiry details

b) Health Information:
Information related to your health, medical history, diagnostic records, prescriptions, consultation details, test reports, and other health data shared during online or offline interactions with NibhaCare.

c) Technical and Usage Information:
Information about how you use our Website, such as your IP address, browser type, device information, operating system, referral URLs, pages visited, and session duration.

d) Communication Data:
Records of communication you make with us, such as emails, online forms, feedback, and queries submitted through the Website.

4. Use of Information

Your information is used strictly for healthcare, administrative, and operational purposes, including:

Processing appointment requests and providing medical or diagnostic services.
Maintaining patient records and medical history.
Responding to inquiries and providing patient support.
Improving our services, infrastructure, and website experience.
Sending relevant health updates, reminders, and service notifications.
Conducting internal audits, compliance checks, and quality assessments.
Complying with legal, regulatory, or governmental requirements.

We retain data only as long as necessary for the purpose it was collected, or as required by law.

5. Disclosure of Information

We may share your information with:

a) Authorized Medical Staff and Departments – to facilitate diagnosis, treatment, and continuity of care.
b) Third-party Service Providers – such as diagnostic labs, IT support, payment gateways, and secure data storage vendors, who are bound by confidentiality agreements.
c) Regulatory Authorities or Law Enforcement Agencies – when required by law, court orders, or governmental regulations.
d) Affiliates or Partner Hospitals – in cases where you are referred for further treatment or consultation.

We do not sell or trade your personal or health information to any third party for commercial gain.

6. Retention of Information

Your personal and medical information is retained for as long as necessary to:

Provide healthcare or administrative services,
Comply with legal obligations, or
Maintain historical medical records as per healthcare standards.

After this period, data is securely deleted or anonymized.

7. Security Measures

We adopt reasonable administrative, technical, and physical security controls to:

Prevent unauthorized access, alteration, or disclosure of information.
Encrypt data transmissions where applicable.
Regularly update firewalls, access controls, and backup systems.

However, no system is entirely secure, and NibhaCare cannot be held liable for events beyond its control such as hacking, phishing, or unauthorized network access.

8. Links to Third-Party Websites

Our Website may contain links to external websites or third-party service portals (for payments, bookings, or partner diagnostics).
NibhaCare is not responsible for the privacy practices or content of such third-party websites. Please review their privacy policies before providing any information.

9. Your Rights

You have the right to:

Access and review your personal data held by us.
Request correction or update of inaccurate information.
Withdraw consent to data processing (subject to applicable law).
Request deletion of your personal data (where legally permissible).

For such requests, you may contact us using the details in Section 13 below. We may require verification before processing your request.

10. Limitation of Liability

While we strive to protect your information, NibhaCare shall not be liable for:

Any unauthorized access or misuse due to factors beyond our control.
Errors in transmission, or security lapses on third-party networks or devices.
Data disclosed by you voluntarily on public platforms or social media.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology.
Revised versions will be posted on this page with the updated date. Continued use of the Website after such updates constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions, comments, or feedback about this Privacy Policy or our data protection practices, please contact us at:
📧contact@nibhacare.com
🌐www.nibhacare.com